Hertz Car Rental - Auburn - Lynch Collision Hle - Auburn, Alabama

scott S.

Reserved a car for a business trip, over a week in advance.
Had a coworker drop me off at the Hertz location to get my car and they said, "we don't have any cars"... I said, "I have a reservation".. They replied, "I'm sorry, but we have no cars"... When I asked the young man why they didn't call me so I could make other arrangements he said, "My higher-ups told me not to call any customers"... I had to call my coworker to come back and pick me up. Then went to Enterprise and picked up a car, but lost two hours of travel time because of it. I've been a member of Hertz for years and I'm floored that they think this is acceptable. Even better, I had to jump through hoops to get the reservation refunded.

Ashley C.

Im not one to write a review. We have used this Hertz for 5/6 years and in the past 2 years we have practically stop using this location. After their last leadership change we noticed a huge difference. No car availability. The manager is never accommodating, what we book is never in the class of what we get or pay for. The customer service is trash. We rented car so often that we were known by name. We reached Gold status fairly quickly and those perks were nice. Free upgrades, the times we had issues, Hertz was so proactive on getting us back on the road. Every year we sent our family to book with Hertz in Auburn. We always bring the cars back in tip top shape. Leaving a place where we felt valued as a customer and for new management to come in and not even have good customer service is unacceptable. We have taken our business else where and wouldn't even consider coming back. Please dont respond with the prewritten "we are sorry" message. Hertz and the manager whos name starts with J do not care. This wasnt a message for Hertz to here us but for the people who are looking into this location to be cautious. We have done our due diligence by moving our complaints up the latter and nothing comes from it.

Karla A.

I reserved a vehicle on 02/17/2025 for 2/26/2025 at 11 am. On 2/26/2025 at 11 am, I arrived to pick up the vehicle I had reserved and was informed they did not have any cars available. I was asked to call back later to check on availability. I called at 3:00 pm and was informed that they still did not have any cars available and wouldn’t have one before they closed.

Update: on 2/28/2025, Hertz charged my credit card $38. I called them and they said it was a mistake and that the charge would be cancelled, but it was not. I’ve now had to reach out to my credit card company to dispute charge.

Skyla W.

Why would you approve and confirm a pick up for 5pm. Just to get there and they say they’re closed. They close at 5pm. So Why would your online system allow for later pick ups if the store will be closed. Booked it a day before with a confirmation email and all. Can’t reach anyone in office because the phone just rings until it disconnects during business hours. No voicemail option either.

Modlav E.

They moved their location and don’t update Google or Orbitz. Then they use printer paper for signage. A Tacky Ghetto Mess… complete foolishness!!

Shan G.

My Only go to location for a vehicle! Kyron is always nice and always friendly no matter the situation! Anytime I have rented a vehicle ive been in and out and the experience has been wonderful! Thank you Hertz for the amazing employees at this location !

Greg S.

Twice now, I have reserved a car online from the Lynch location and prepaid for the reservation. Both times, I have arrived and been told no cars are available. It’s wasted my time and left me in a lurch both times. I will not bother reserving a car from them ever again.
I asked if there was some way to know if a car reservation would actually be available, and they said it wasn’t possible. I guess it’s just a roll of the dice with hertz.

Tia C.

If I could rate ZERO stars I would. They are very unprofessional, we made reservations a week before we needed and when we came in, there were no cars available. We had pickup at 8am and waited until 12pm and still no car. The man was very rude, saying they had nothing to do with the reservations on the site. There was also a lady who made a reservation that booked 2 weeks ahead of time and had already paid and was waiting as long as we did. Do better ..