Alamo Rent A Car - Estación De Tren Reus - Reus, Tarragona

Damián G. I.

Alquile un coche de una categoría, me dieron un CUPRA de categoría inferior. El coche tenía problemas de software. Se bloqueó la pantalla multimedia, no funcionaba nada incluida la calefacción. Les envío un mensaje y nunca contestan. Al devolver el coche me dicen que me abonarían la diferencia por el cambio de categoría, llevo dos semanas llamándolos y pasando por la oficina y no me dan solución. Ni hablar que me dijeron que me compensarían por el coche que me dieron. Muy mala experiencia!!!

Gastón ?. T.

Tuve siempre muy buena experiencia e interacción con Álamo durante un período de tiempo bastante extenso. Buena relación precio-servicio. Muchas gracias a DIEGO que nos atiende de maravillas.

Travel M.

Reserve con 2 semanas de antelación y me mandaron el ultimo día cancelado según dicen k por no a ver disponibilidad ..una falta de respecto ,no lo recomiendo a nadie .y cuidado con cogerlo sin seguro extra

Señor R. R. D. L.

Una pasada me e tenido que ir y alquilar un taxi por qué no avía nadie después de alquilar el coche cobrármelo y me voy sin coche son unos impresentables recomiendo no hacer nada con ellos

Almudena M.

Pésima experiencia, no informan de nada cuando se entrega el coche, ni de coberturas extras que puedes contratar ni costes extra que luego te cobran sin informar en función del destino ni sistema de arranque del coche,....Te dan una tarjeta con un teléfono al que puedes llamar en caso de problema que está apagado y es imposible la comunicación con ellos.Ningún servicio de atención al cliente.Tuvimos un problema porque no nos enseñaron a arrancar el coche (tenía un sistema especial) y no sólo no nos devolvieron la fianza sino que nos hicieron un elevado cargo adicional en la tarjeta de crédito.Es una vergüenza, no animo a nadie a contratar con esta empresa

Кирилл ?.

Esta empresa es una estafa. Devolvi el coche en perfecto estado, lo aceptaron sin ninguna reclamacion, devolvieron la fianza y 2 meses despues me empezaron a reclamar daños sin aportar ninguna prueba.

Louise S.

Booked a car through Jet2, who used a broker who then used Alamo in Reus to supply the car. The paperwork we were given said to take a passport or ID. When we arrived at the office they asked for my passport. I advised them I had my photo ID with all my personal info on and driving licence info but they refused to let me have the car despite me showing them the documents we had stating what ID to bring. The lady who spoke to us was extremely rude and unhelpful and in her own words ,"It's policy in Spain to need a passport to hire a car and it wasn't her concern the documents stated otherwise and it was the brokers issue". We were told we would be charged 3 days car hire for cancelling if we didn't return within 1 hour with my passport, which they knew was impossible as we were not staying in Reus. We had travelled there in a taxi costing £35 Euros and then had to get a bus back which took over an hour. We ended up hiring a car from another company, and they told us it is not policy in Spain to see the passport, but it may have been Alamo policy. We were later advised there had been other complaints about the same branch and staff in the past. The whole experience was terrible. We had a wheelchair user with us and had booked this car months in advance to make getting around easier. Would not recommend people using Alamo in Reus at the train station.

Antonio

This was my first experience renting with Alamo/Enterprise in Reus. I chose them expecting a competitive price compared to renting from the local airport. While the staff were extremely friendly during both the collection and return of the vehicle, I encountered an issue that was quite frustrating.

Despite booking a full-sized Standard Automatic car months in advance, I was informed upon arrival that none were available. Instead, I was offered a manual SUV, which was not what I had reserved. Ultimately, they provided me with an automatic hatchback.

I wish I had been notified in advance that the specific car I booked would not be available. This would have given me the option to cancel and book with a different rental company. Given that I made my reservation well in advance, there should have been ample time to source the correct vehicle.

I was somewhat disappointed with this experience, especially as it is not what I have come to expect from Alamo. Better communication would have greatly improved my experience.