Yamato Transport, Terminal 3 Baggage Counter - Ota City, Tokyo

Ignacio Benito Soto

Servicio fantástico, muy atentos y eficientes. Mandé mis maletas a Haneda una semana antes y, el día del vuelo, me las tenían preparadas y cuando enseñé el papel me las dieron en 2 segundos. Todo lo de dentro en perfecto estado. Recomendable 100%.

Salvador Salazar III

With a typhoon approaching, we had to bump up our flight a day. The team at Yamato Transport, Terminal 3 (baggage receiving) worked hard to locate our luggage, as well as other out-bound travelers who had to change to earlier flights. We're so grateful for their above and beyond service!

As a tip, it helps them a lot if you have a distinct looking suitcase or luggage cover, and if you provide an accurate description of your bags.

Aka Sato

8月31日の21時45'分頃にスーツケース2個の件でお問い合わせした者です。台風10の件で大変にも関わらず、とてもご親切にご対応頂きました。　お電話でお話しをして頂いた方の名前は忘れてしまいましたが、彼のご親切な対応で改めてYAMATOさんにいつもお世話になっていて改めて嬉しく思いました。ありがとうございました。

이예은

2층에 있는 뚱뚱하고 안경 쓴 남자가 굉장히 불친절했다.
공항이면 당연히 외국인들이 많이 오는 곳이 아닌가?
외국인이라 못 알아 듣는다고 생각하고
자꾸 궁시렁거리는데
일본어를 아예 못알아듣는편이 아니라서 매우 기분이 나빴다.
화까지 내려고 하는데;
서비스업에 종사하는 사람의 태도가 맞는가?
그리고 영어가 가능함에도 불구하고 자꾸 일본어로 응대하면서 짜증을 냈다
매우 기분 나쁜 직원이다
직원 교육이 필요해보인다

H J

The staff were extremely helpful, both at the delivery and pickup counters. I always use their luggage delivery service when I go to Japan. I used the service so many times and they had never failed to deliver according to instructions. Recently, I made a mistake in the pick up date on the instructions slip and the staff readily helped me to get my luggage before my flight in less than 2 hours time upon request, although they said no guarantee. I don’t expected people to accede to my requests when it was clearly my mistake but they did it anyway. I was so grateful and impressed by their efficiency. Thank you so much, Yamato!

B L

Wish there was a negative star. The hotel promised to have my luggage delivered by 4/19 morning to this place for me to pick up, but when we visited this location, the old man who was in charge, was arrogant and ignorant enough, insisted he couldn’t understand English and wrote down asking me to pick up the next day. We have an early morning flight next day, impossible for us to get luggage and catch the flight. I have to call Hotel who shipped out my luggage and asked them to speak Japanese with the old man, who was by that time, rude and disrespectful still to me. He didn’t even want to receive my mobile to talk, by the end, he saw me so persistent to get my luggage, so he literally snapped the shipping receipt from my hand and without a word, went in the back warehouse and to my surprise, got my luggage out. He still didn’t even show any sign of apologies on the trouble he has caused, but demand condescendingly me to “sign!”. What a stupid customer service. This is a true Japanese attitude Never this place AGAIN!!!

Stephen Harman

Great shipping service be patient English is not great but they do work to get your stuff shipped.
Sent ski gear to Hokkaido

Perry Chu

無論係日頭定夜晚嘅職員都解釋得好詳盡好親切
令人可以好安心咁使用佢哋嘅服務